All service fees paid to **MedDream Abroad** are for document processing, consultation, and coordination with relevant authorities such as government departments, embassies, and verification agencies.
Once the document processing or attestation procedure has started, the service fee may become **non-refundable**, as the process involves administrative work and submissions to third-party authorities.
Refunds will generally **not be provided** in the following situations:
A refund may be considered in limited circumstances such as:
Refund requests will be reviewed and processed at the discretion of **MedDream Abroad**.
If a refund is approved, it will generally be processed within **7–10 business days** through the original payment method or another agreed method.
Processing timelines may vary depending on government authorities, embassies, or other third-party agencies. **MedDream Abroad** cannot guarantee exact processing timelines and refunds will not be issued for delays caused by these external entities.
Clients may request cancellation of services **before document submission or processing begins**. Once the process has started, cancellation requests may not be accepted.
For refund or cancellation requests, please contact: